Mozarc Medical
B2B Privacy Notice
Mozarc Medical
B2B Privacy Notice
Last Modified: April 2025
This Privacy Notice explains how we collect, use, and process information that we collect about you in connection with your company or your institution’s commercial relationship with Mozarc Medical as an actual or prospective business to business (B2B) partner, including when you are:
- A customer or purchaser of Mozarc Medical goods or services.
- A supplier of goods or services to Mozarc Medical.
- A distributor, agents or sales intermediaries of Mozarc Medical goods or services; or
- Another contracting partner with Mozarc Medical.
Mozarc Medical is the name we use to refer to our whole business, Mozarc Medical Holdings LLC and any of the companies that it controls, including subsidiaries and affiliates, such as Mozarc Medical US LLC. This B2B Privacy Notice does not apply to situations where we have notified you that an alternative privacy notice applies or where Mozarc Medical acts as the data processor (e.g., Mozarc Medical may process Personal Data on behalf of some B2B partners in the course of delivering certain products or services).
Introduction
Mozarc Medical (hereinafter referred to as “we”), as a leading provider of healthcare products, services and solutions, may have a need to process certain information which can identify you (“Personal Data”) during our commercial activities. This privacy notice describes Mozarc Medical’s practices regarding our collection and use of your Personal Data in relation to the B2B scenarios described in this privacy notice. We encourage you to read this privacy notice carefully.
Scope and Applicability
This Privacy Notice applies to all Mozarc Medical business-to-business (B2B) relationships, including customers, affiliates, suppliers, distributors, agents, and other partners. It describes how we collect, use, share, and protect personal data in accordance with our obligations under applicable laws and industry best practices.
Mozarc Medical is committed to protecting personal data and ensuring compliance with applicable privacy, data protection, and cybersecurity laws in all regions where we operate. Our privacy practices align with global legal and regulatory requirements, enabling us to uphold the highest standards of security, confidentiality, and transparency.
Mozarc Medical continuously monitors regulatory developments and adapts our privacy framework as needed to maintain compliance with evolving legal and operational requirements. Our data protection measures ensure that business partner information is handled lawfully, fairly, and securely.
Mozarc Medical continuously monitors regulatory developments and adapts our privacy framework as needed to maintain compliance with evolving legal and operational requirements. Our data protection measures ensure that business partner information is handled lawfully, fairly, and securely.
Personal Data Categories
Mozarc Medical (hereinafter referred to as “we”), as a leading provider of healthcare products, services and solutions, may have a need to process certain information which can identify you (“Personal Data”) during our commercial activities. This privacy notice describes Mozarc Medical’s pPersonal Data collected as part of our business-to-business engagements may be processed by third-party service providers, including cloud hosting providers, payment processors, cybersecurity vendors, and compliance technology partners. Mozarc Medical ensures that all third parties adhere to stringent data protection obligations under contractual agreements.
In connection with our commercial relationship with you or your company or institution, Mozarc Medical may process the following categories of Personal Data:
Contact and Account Log-in Details – When you come into contact with Mozarc Medical for commercial purposes, we may collect Personal Data to facilitate our communication and negotiations with you such as: first name, last name, academic prefix or courtesy/honorific title, email address, telephone number, postal address/zip code, profession, therapy group, primary medical specialty, hospital/clinic name, city, and country of practice. If a platform is used to facilitate our dealings, commercial transactions or the performance of our respective contractual obligations then we may also need to record your access credentials (e.g., for supplier replenishment request platforms or distributor stock management tools).
Due Diligence Information – Mozarc Medical may conduct due diligence screening of business partners, including distributors, agents or sales intermediaries, to assess their integrity, quality, credibility and compliance with laws. In such circumstances, information about you and individuals who are current or former employees, officers, directors, partners or significant owners of your business may be collected including but not limited to: name, title, business contact details, address, nationality, passport number, company ownership details, beneficial or other interests in the business, ownership or interests in other businesses, current or former positions or associations with governmental, public or international organizations (including any family member positions or associations), establishments or operations in sanctioned countries, and details of any individuals listed on restricted parties lists.
Repair/Maintenance Activities – Mozarc Medical may process certain information in connection with repair or maintenance activities carried out or paid for by Mozarc Medical including but not limited to details of B2B partner personnel submitting and performing repair/maintenance requests, and associated mileage and expenses, as applicable.
Product Complaints and Regulatory Reporting — Mozarc Medical may collect and process certain information for the purpose of required regulatory product compliant and vigilence reporting. Such information may include basic identity information, contact details, patient healthcare records, contact information for healthcare providers or healthcare organizations, and other associated information as required.
Transparency and Compliance Reporting Information – Mozarc Medical may collect certain information to track and manage reports of compliance violations, and to enable compliance with transparency requirements, in particular concerning payments to healthcare professionals and organizations. Such information may include: basic identity information, contact details, professional activities and affiliations, professional qualifications, amounts paid and products or services supplied, financial information (including bank account), physician number or nurses and allied professional number and tax ID number (if required by applicable law), and other relevant information included in compliance reports.
Details relevant to Contract Performance – We may process Personal Data in order to perform and administer our contract, including but not limited to: basic identity information, contact details, professional activities and affiliations, professional qualifications, financial information (which may include amounts owning, credit details if necessary for credit checks, or bank account or credit card information if relevant to the method of payment), details of goods provided/services performed, details of services performed by our B2B partner personnel, expenses incurred and relevant Personal Data appearing on invoices and shipping documentation.
AI and Automated Processing – Mozarc Medical may use artificial intelligence and automated processing to analyze business trends, enhance risk management, and optimize business operations. Where AI or algorithmic decision-making is used, we will provide transparency regarding its impact and, where applicable, allow for human review of decisions that may affect individuals
Meetings and Events (Including Remote Meetings that may capture Images/Video/Audio) – Your commercial interactions with Mozarc Medical may involve meetings or attendance at Mozarc Medical organized events, including remote meetings and events that make use of a platform that will facilitate interactions by transmitting your audio, video and/or image to Mozarc Medical or other participants. You will be informed if Mozarc Medical intends to capture and record any Personal Data in the form of photographs or audio or video recordings during such meetings for further use.
Training/Education and Certification – Mozarc Medical may engage in training, education and certification of third-party business partners, including personnel of our distributors, agents, and repair centers. The personal information processed for this purpose may include name, contact details, position, qualifications, organization, training completed, and the outcome of any assessments carried out.
Travel Information – To organize and facilitate in-person commercial meetings and events we may process additional Personal Data needed for travel and event management purposes such as: national ID/passport number and expiry date, nationality, dietary and travel preferences, logistics and travel details, expenses.
Professional Profiles – Mozarc Medical may also identify and compile available information regarding current and prospective B2B partners to assess the feasibility of any future contracting opportunities (this may include healthcare professional qualifications, specialties, publications and previous engagements). To manage our interactions, engagements and support services Mozarc Medical may also create and maintain commercial, professional or interest-based profiles based on identified, inferred or derived characteristics, interests or key skills of current or prospective B2B partners.
Cookies and Website Analytics – To the extent that our commercial interactions may make use of a Mozarc Medical website, we may also use cookies and similar technologies to analyze website visits for purposes of developing and improving the website user experience and other notified purposes. For more information, please consult the cookie policy displayed on the relevant website.
Additional Information – If you provide any additional information to Mozarc Medical, we will process such data in accordance with this privacy notice.
Purpose and Legal Basis For Processing
Contract: We may process your Personal Data for the purpose of entering into or performing a commercial agreement (or contract) with you and such serves as our legal basis for processing your Personal Data for the following purposes:
- To enter into and perform the contract: To negotiate and agree on the contract terms, to send you relevant communications and to perform the essential elements of the contract (which may include accounting activities, shipment and tracking of goods, stock reporting, invoicing, payment processing, debt collection, and gathering feedback via surveys or interviews, as applicable).
Legitimate Interests: When we process your Personal Data for carefully considered purposes based on the legitimate interests of Mozarc Medical or another party, we do so, based on our assessment that such legitimate interests do not override your data protection rights. We may process your Personal Data for the following purposes, based on legitimate interests:
- To conduct due diligence screening on our actual and prospective commercial partners;
To investigate and report any potential compliance violations; - To fulfill our contractual obligations in situations where you are not a party to the contract;
- To assess and identify areas of optimization or improvement under our contract.
- To measure the effectiveness of internal processes.
- To optimize the experience and the services provided under our contracts, by tracking and managing individual and account-based processes.
- To track and analyze performance under our contracts and gather relevant feedback (whether through surveys or otherwise) to assess key performance indicators, measure deliverables, measure customer satisfaction levels, identify areas of potential improvement or carry out market research.
- To aggregate Personal Data to a level where you are no longer directly identifiable. Such information is used to create and communicate statistics to gain a better understanding about our commercial activities (including expenditure, business needs, and strategy development).
- For the organization of Mozarc Medical events and meetings: to enable you to attend Mozarc Medical events and meetings and authenticate your access (including through issuance of attendee badges, as applicable); to facilitate your participation in any interactive Mozarc Medical sessions; to allow you to effectively engage with Mozarc Medical personnel and other participants (including in a virtual environment);
- To use imagery, audio or video footage from Mozarc Medical training, events or meetings for educational, promotional or other legitimate business purposes. In such circumstances Mozarc Medical will take measures designed to reasonably protect your privacy rights.
- To compile professional profiles for purposes of managing our engagements and interactions with you;
To comply with post-market surveillance and safety monitoring obligations. - To support regulatory compliance efforts related to medical devices.
- To assess and improve the usability and performance of medical devices.
- To engage in scientific research, product development, and innovation.
- To ensure cybersecurity and data protection of medical devices and connected healthcare technologies.
Legal Rights and Obligations: We may also process your Personal Data based on our legal rights or obligations to:
- Comply with laws including those regarding transparency and the management of training on the safe and effective use of our products.
- To track, manage and report compliance approvals and violations.
- In the event of a legal claim: for the establishment, exercise or defense of any such claims.
Consent: We may also process your Personal Data for other purposes for which you have specifically given consent. Such purposes may include:
- Use of your image or audio or video footage for educational, promotional, or other legitimate business purposes to which you specifically consent.
- Gathering feedback via surveys or interviews not otherwise based on legitimate interests or contracts (see further the relevant sections above);
- Where consent is required to send you communications regarding products or services that may be of interest (see further Marketing Communications below).
- In case we need to process any sensitive Personal Data (such as health data) in connection with our B2B relationship with you, we will only do so based on your explicit consent.
Marketing Communications: Mozarc Medical only sends marketing communications where legally permitted, relying on legitimate interest or explicit consent, depending on the jurisdiction. Recipients may opt out at any time by using the unsubscribe link in communications or contacting [email protected].
For certain regions, such as the European Economic Area (EEA), explicit consent is required before sending direct marketing messages.
Data Retention
Mozarc Medical retains Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, including compliance with legal, regulatory, contractual, and business requirements. Retention periods vary depending on the nature of the data, the purposes for which it was collected, and applicable legal obligations.
Personal Data may be retained beyond the duration of a business relationship with Mozarc Medical where required for compliance with record-keeping obligations, dispute resolution, regulatory reporting, or other legitimate business purposes. When retention is no longer necessary, data will be securely deleted or anonymized in accordance with applicable data protection laws.
For more information regarding data retention practices, please contact [email protected].
Cross Border Data Transfers
Mozarc Medical may transfer Personal Data internationally, including between the United States, European Economic Area (EEA), United Kingdom (UK), and China. Where required, Mozarc Medical relies on Standard Contractual Clauses (SCCs), UK International Data Transfer Agreements (IDTAs), and approved security safeguards to ensure compliance with cross-border data protection laws. For transfers subject to China’s PIPL, Mozarc Medical complies with all applicable regulatory requirements, including conducting security assessments for high-risk data transfers.
Data Sharing
We may use third parties to achieve the purposes set out in this privacy notice including:
- Enterprise Resource Planning (ERP) platform providers
- Customer Relationship Management tool providers
- Email Automation tool providers.
- Due Diligence Screening providers
- Outsourced Operations, such as Accounts Payable service providers.
- Credit Check agencies.
- Debt Collection service providers
- Connectivity Tools (e.g., video conferencing tools)
- Survey Tool providers or platforms.
- Event Organization Management tool providers
- Contract Management Platform providers (including for collection of digital signatures)
- Compliance Reporting Tool providers
- Cloud Hosting Service providers
- Postal Services, Couriers or other Freight Services providers
- Professional Advisors (e.g., consultants, legal advisor, auditors)
- Regulatory & Compliance Reporting Systems
- Healthcare Data Processors
- Clinical Trial Management Systems (CTMS)
- Medical Supply Chain & Logistics Providers
- Cybersecurity, Risk Management, and AI Vendors
Where required, we will enter into binding agreements with such third parties to ensure that your Personal Data is always processed in accordance with applicable data protection laws and regulations.
Please note that subject to applicable laws, we may need to disclose your Personal Data if required to do so to comply with any law, regulation, court order, legal or government request. In the unlikely event that all or part of our business is subject to a potential acquisition by a third party, your information may be transferred to the prospective corporate owner insofar as relevant to the business in question and subject to appropriate safeguards being in place.
Security of Your Personal Data
Mozarc Medical is committed to protecting the security and confidentiality of your Personal Data. We use technical and organizational measures designed to protect your Personal Data against unauthorized or unlawful destruction, loss, alteration, disclosure or access.
Mozarc Medical maintains robust security measures to protect Personal Data against unauthorized access, alteration, and loss. In the event of a data breach impacting Personal Data, we will notify affected parties and regulatory authorities as required under applicable laws. Where required, we will provide affected business partners with timely updates regarding the nature of the breach, potential impact, and mitigation steps
Your Rights Under This Privacy Notice
Subject to applicable law, you may have the right to:
- Request access to the Personal Data we have concerning you.
- Request rectification, erasure, or restriction of the processing of your Personal Data (including deletion of your learning management account).
- Object, based on your particular situation, to any use or processing of your Personal Data which we have based on our legitimate interests.
Request your Personal Data in a structured, commonly used and machine-readable format (data portability)
Where Mozarc Medical uses artificial intelligence or automated decision-making to process Personal Data, affected individuals may request an explanation of how the decision was made and seek human review where legally required. Mozarc Medical ensures compliance with AI transparency laws in applicable jurisdictions.
If we use your Personal Data based on your Consent, you can withdraw your Consent at any time and discontinue the relevant data processing activities. Note that this does not affect the lawfulness of processing based on Consent before your withdrawal.
Please note that we may keep using aggregated data (statistics, trends), even after you request deletion of your Personal Data or withdraw your consent, as there may be no technical means available to isolate or identify the data elements to exclude.
Please note that the above rights are generally applicable to situations where Mozarc Medical offers our services, or is based, in Europe but may be limited in some other jurisdictions according to applicable law.
To exercise these rights, or for more information, please contact us at [email protected]. Please note that in accordance with applicable laws, we may ask you to provide proof of identity before we can process your request.
Subject to applicable law, if you are not satisfied by the response you receive, or if you consider your privacy rights have been breached, you may lodge a complaint with a data protection authority, in the country of your habitual residence.
How To Contact Us
The Mozarc Medical entity identified in the relevant commercial contract or other documentation provided in connection with your B2B relationship with Mozarc Medical is your primary point of contact for Mozarc Medical. Please note that in some cases your company or institution may be jointly or independently responsible for the processing of your Personal Data as part of a commercial engagement or collaboration with Mozarc Medical, in which case your institution or employer should be your first point of contact in that regard.
You can contact us by email at [email protected] or by mail at one of our regional offices:
Mozarc Medical reviews and updates this B2B Privacy Notice annually or as needed to reflect changes in legal, regulatory, or operational requirements. Any significant updates will be communicated to business partners via our official channels. The most recent version will always be available on our website.
The Mozarc Medical entity identified in the relevant commercial contract or other documentation provided in connection with your B2B relationship with Mozarc Medical is your primary point of contact for Mozarc Medical. Please note that in some cases your company or institution may be jointly or independently responsible for the processing of your Personal Data as part of a commercial engagement or collaboration with Mozarc Medical, in which case your institution or employer should be your first point of contact in that regard.
You can contact us by email at [email protected] or by mail at one of our regional offices:
United States Mozarc Medical 710 Medtronic Parkway Minneapolis, MN 55432-5604 USA |
EMEA Mozarc Medical Via Camurana 1 Mirandola (MO), I-41037 Italy |
Asia Pacific Mozarc Medical 1-2-70 Konan, Minato-ku Tokyo Japan 〒108-0075 Shinagawa Season Terrace 22F |
China Mozarc Medical Room 906-909, No.333, Jiujiang Road Huangpu District Shanghai, Shanghai, 200001 China |
Mozarc Medical reviews and updates this B2B Privacy Notice annually or as needed to reflect changes in legal, regulatory, or operational requirements. Any significant updates will be communicated to business partners via our official channels. The most recent version will always be available on our website.