We're here to help.
Mozarc Medical is dedicated to providing customers with world-class support, from ordering to implementation. With a sole focus on kidney health, we pride ourselves in understanding industry needs — striving to go above and beyond to create a seamless experience for each unique care center.
We're here to help.
Mozarc Medical is dedicated to providing customers with world-class support, from ordering to implementation. With a sole focus on kidney health, we pride ourselves in understanding industry needs — striving to go above and beyond to create a seamless experience for each unique care center.
When questions arise, ensure confidence and success with our technologies and solutions through access to live, phone, and online tools.
Clinical information hub
Explore helpful skills and best practices in using our kidney solutions with confidence.
Clinical support services
Secure, direct support when you need it most. Find technical services, procedural case guidance, and 24/7 emergency clinical advice.
Resources
Access a library of tools to learn more about our kidney care solutions — including brochures, videos, and technical specification documents.
Customer service general call line
Connect with our customer service call center for immediate assistance:
- Product ordering and shipping details
- Returns
- Supply information and status updates
- Connecting with in-person support
- Contract pricing
Email: [email protected]
Toll free: +1 (877) 211-1850
U.S. local: +1 (763) 340-1870
Acute pediatric customer support
For pCRRT accessories and consumables ordering and general enquiries:
Toll free: 800.962.9888
Fax: 800.637.9775
For additional support, view the clinical support services options.
A dedicated, in-person dialysis access support team
With over 30 medical device representatives singularly focused on kidney health technologies, connect directly with personalized support that suits your unique needs — nationwide.
Whether searching for new and novel kidney health solutions, facilitation of hands-on product workshops and trials, or real-time procedural technique support, our expertly trained specialists are available to assist.
Dialysis access reimbursement
- Hemodialysis procedures
- Peritoneal dialysis procedures
- Dialysis access maintenance procedures
Pediatric CRRT reimbursement
View procedure and therapy CPT, ICD-10, MS/APR-DRG and HCPCS codes for acute pediatric continuous renal replacement therapy (CRRT).
Distribution and product supplier support
We appreciate the breadth of systems and networks needed to get the right kidney health products to patients and care centers. Whether building on strong historical relationships or fostering new partnerships, we work with distributors worldwide — with a dedicated focus on dialysis product supply.
- Inventory management
- Regular supply review
- End-user optimization
- Value-add programs
